1. Introduction

Welcome to HI FIVE Transport Solutions. These Terms and Conditions ("Terms") govern your use of our transport services, website, and mobile application (collectively, "the Services"). By using our Services, you agree to abide by these Terms. If you do not agree, please do not use our Services.

2. User Accounts

• To access certain features, you may need to create an account.
• You must provide accurate and complete information.
• You are responsible for maintaining the confidentiality of your account credentials.
• We reserve the right to suspend or terminate accounts that violate these Terms.

3. Use of Services

• Our App provides a platform to book and track transport services. We are not responsible for delays, cancellations, or other issues caused by drivers or external factors.
• Users must comply with all applicable laws and regulations when using the Services.
• Any misuse or fraudulent activity will result in account suspension or legal action.

4. Payments and Fees

• Payments are processed through third-party providers. We do not store credit card information.
• No refunds will be issued for completed bookings unless there is a valid dispute.

5. Cancellations and Refunds

• Cancellation policies vary based on the transport provider.
• Late cancellations or no-shows may result in fees or disciplinary procedures.
• Refunds will be processed based on our refund policy and may take up to 60 business days.

6. Liability and Disclaimers

• We are not liable for any direct or indirect damages arising from the use of our Services.
• Transport providers are independent contractors, and we do not control their actions.
• We do not guarantee availability, punctuality, or safety of rides.

7. Privacy Policy

• Your data is collected and used in accordance with our Privacy Policy.
• We do not sell or share your personal information without consent, except as required by law.

8. Termination

• We reserve the right to terminate or suspend accounts that violate these Terms.
• Users may deactivate their accounts at any time.

9. Changes to Terms

• We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the new Terms.

10. Governing Law

• These Terms are governed by the laws of South Africa.
• Any disputes will be resolved in the courts of [Your Jurisdiction].

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at msl@hifivetransports.co.za

1. Application

1.1. This policy applies to all HiFive Transport employees across all levels (including permanent, fixed-term contract and part-time employees).

1.2. Upon prior approval, the policy may also be extended to: Applicants, Clients/Customers, Contractors (including consultants), Suppliers, and any other person dealing with HiFive Transport.

1.3. Inclusion under section 1.2 does not cover legal rights; the Company reserves the right to take legal action for any breach.

2. Policy Statement

• HiFive Transport is committed to safe, secure, and reliable transport for work-related activities.
• While we endeavor to ensure providers comply with traffic laws, the Company is not liable for provider contraventions.
• Employees use services at their own risk. Injuries are not classified as "injury on duty"; claims should be directed to the Road Accident Fund.
• Coverage is limited to a 35km radius from the workplace.
• Available only for shifts starting before 06h00 or ending after 19h00 (SA time).

3. Aim of the Policy

To ensure safety within company control, provide access procedures, explain the booking process, and outline behavioral rules.

4. Definitions

• Company: HiFive Transport South Africa.
• Drop-off/Pick-up: Transport between residence (or safe point) and workplace.
• Transport: External transport offered free of charge for work purposes.

5. General Principles

Employees must present their unique QR Code, stay seated, wear seat belts, and report suspicious activity. The Company code of conduct applies for the duration of the transport.

6. Transport Booking

• Registration: Must register on the service provider's platform.
• Deadlines: Book by 15h30 for day shifts or 22h00 for night shifts.
• Cancellations: Must be done before 14h00. Late cancellations or no-shows may incur a R75.00 penalty fee.

7. Shift or Roster Changes

If schedules change midday, employees must update or cancel transport by 14h00.

8. Travel and Collection Times

• Outbound: Departure 30 mins post-shift; travel time max 120 mins.
• Inbound: Be ready 2 hours before shift. Vehicles wait max 5 minutes.

9. Employee Responsibilities

Keep address details updated on HR systems. No alcohol, drugs, or inappropriate behavior is permitted.

10. Booking Requests & Complaints

For assistance or reporting driver behavior/delays, email: msl@hifivetransports.co.za

11. Indemnity

By using this service, employees indemnify HiFive Transport and its affiliates from any losses, damage, or injuries incurred during transit.

12. Breach of Policy

Failure to comply may result in disciplinary action as per the Disciplinary Code of Conduct.